Training or staff development is any activity in an organization, responding to their needs, to improve the attitude, knowledge, skills or behaviors of their staff.
This is a process that leads to continuous improvement and thereby to implement new ways of working, as in this case a system that will be automated is to streamline processes and bring the company to adopt it to generate added value and contribute to continuous improvement through the implementation and training systems and users.
Some of those benefits for the company are:
- Helps prevent workplace hazards.
- Produce more positive attitudes.
- Increases profitability.
- Raise staff morale.
- Improved knowledge of the different jobs and, therefore, performance.
- Create a better image of the company.
- Enables staff to identify with the company.
- Improves boss-subordinate relationship.
- Facilitates understanding of company policies.
- Provides information about future staffing needs at all levels.
- Help you solve problems.
- Facilitates the promotion of employees.
- Increases productivity and quality of work.
- It promotes communication in the organization.
Is the service provided by a company to interact with customers. It is a set of interrelated activities offered by a supplier in order that the customer gets the product at the time and place and proper use of the same is ensured. It is a marketing tool that can be very effective in an organization if used properly, for it must follow certain institutional policies.
Each company has specialized in the care of users and defines specific standards to listen, manage and provide solutions to concerns and complaints area. However, experts state that the service is an essential factor that involves all actors in the organization.
A good customer service can become a promotional item for so powerful sales and discounts, advertising and personal selling.
Attracting a new customer is about six times more expensive than to keep one. So the companies have chosen to put in writing the performance of the company.
They have observed that customers are sensitive to the service they receive from their suppliers, as it means that the customer will get to the final lower inventory costs.
